Jump to content

Introduction to Quality Management

Price: USD ($) 11.00

Please note: payment is required before the ebooklet is sent via email.  However if you need earlier access please contact publications@therqa.com.

VAT on Electronic Books is chargeable in the UK and EU. Please see the 'Booklet Terms and Conditions' for further details.

This booklet introduces quality and sets out in a step-wise manner what organisations need to do to Plan, Implement, Check, and Improve quality.

The content is mainly aimed at people, departments, units, and organisations involved in the research and development of pharmaceuticals but can be applied to all industries and professions. 



1.1 Quality: The Core Principles

2. Quality

2.1 Quality System

2.2 PDCA

3. Plan


4. Do

4.1 Process Flow

4.2 Inputs

4.3 Processes

4.4 Outputs

4.5 Competence

4.6 Quality Management

4.7 ISO 9001

4.8 ISO 9001 Certification

4.9 Business Excellence

4.10 Implementing Quality

4.11 Six Sigma

4.12 Total Quality Management

4.13 Implementing Excellence

5. Check

5.1 Performance Measurement

5.2 Internal Audit

5.3 Self-Assessment

5.4 Approaches to Self-Assessment

5.5 Awards

5.6 Benchmarking

5.7 Management Reviews

6. Act

6.1 Process Improvement

6.2 Business Process Re-Engineering

6.3 Continuous Improvement

6.4 Cost of Quality

ANNEX ONE: Management Gurus




January 2024


Virtual Event Platform