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Quality Systems Guide eBooklet

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The Quality Systems Guide is based on RQA’s Quality Systems Workbook; the aim of the guide is to provide guidance and support in the development of Quality Systems.

To gain the maximum benefit from this Quality Systems Guide, it should be read in conjunction with the RQA’s eLearning Course – Quality Systems


  • Scope
  • Introduction
  • What is Quality?
  • What does a Quality System normally include?
  • To improve, where do I start?
  • The Core Principles
  • Managing
  • Management of activities
  • Managing organisations
  • Influencing organisational management?
  • What is a Quality System?
  • What is the aim of a Quality System?
  • What is the aim of your Quality System?
  • Project planning software
  • Planning
  • Principles of planning
  • Delivering
  • Procedures and standards
  • Standardising procedures
  • Process flow
  • Valid inputs
  • Valid processes
  • Valid outputs
  • Computer systems
  • Competence
  • Measuring
  • Quality Control (QC)
  • Quality Assurance (QA)
  • Inspection
  • Feedback
  • What comes next?
  • Management review
  • Summary



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