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eBooklet Terms and Conditions

By purchasing online you are agreeing to these terms and conditions.

We may modify these terms and conditions at any time by publishing the revisions on the website.*

Please note that payment is required before eBooklets are sent via email. 


Payment Card Industry Data Security Standard (PCI DSS) Compliant.

Online purchases have the choice of paying immediately by credit/debit card, nominating somebody else to pay on your behalf or requesting an invoice for all other payment methods.

Invoices must be paid no more than 30 days from the invoice date unless stated otherwise.

Currency and Exchange Rate

You may order in GBP, USD or Euros and the default currency will be selected by our website according to your location, but can be altered if you choose. RQA exchange rates used are based on those published by The Financial Times and will be updated regularly. 

VAT on Electronic Books

Quoted fees exclude VAT which is chargeable in the UK and EU.

From 1st January 2015, the VAT rules around the sales of digital services from a UK business to a consumer in the EU changed. From this date forwards the place of taxation for sales made to private individuals and non-business entities in the EU will be determined by the location of the consumer. Please see the details below to work out if you should be paying VAT or not:

UK Purchasers- VAT will be charged at the standard rate. Please choose the 'including VAT' option.

EU Purchasers, working for non-VAT registered companies – Payment will include sales tax. RQA will pay the relevant taxes to your local authority using the VAT MOSS scheme. Please choose the 'including EU VAT' option and provide your Bank address as additional proof of your location.

EU Purchasers, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT. Please choose the 'excluding VAT' option.

Non-EU Purchasers – VAT will not be charged. Please choose the 'excluding VAT' option.

Please contact finance@therqa.com for further information if required.


For further information on booklets please email publications@therqa.com.

*Last amended 11th July 2022


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