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About us
Process Mapping and SOP Writing REMOTE LEARNING
REMOTE LEARNING - this course will be delivered to you live online from the UK.
If you are wanting to book more than one person onto a course(s) please email courses@therqa.com
Course Information
This course has been designed to make you a confident process mapper and will also help you develop the skills needed to write and produce the content of Standard Operating Procedures (SOPs) using process maps in a regulated environment.
If you are involved in activities which would benefit from process mapping, continual process improvement, or writing SOPs, this is the course for you.
The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.
Benefits include:
- Hands-on experience in mapping processes
- An understanding of how process maps can be used to define, communicate and continually improve complex processes
- An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text
- An insight into the preparation of concise and user friendly SOPs
This course is structured to encourage delegates to:
- Discuss and develop ideas
- Develop a practical approach for creating process maps and writing SOPs
- Understand how to use process maps in SOPs effectively
- Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs
Course Tutors
Tutors will be comprised from the list below:
David Butler
Director of Quality, Safety, Health & Environment, LGC Ltd
Laura Brown
Director, Laura Brown Training and Development
Recent Feedback
"The course offers a number of opportunities for hands-on experience with process mapping."
"A clear, well thought through course providing lots of information from 2 experienced trainers. Great that the exercises are completed in teams to get interaction and sharing of experiences between attendees."
"Exercise facilitation was made interesting and feedback and additional information given to enhance learning. Introduced a modern and effective way of process mapping- i.e., use of Visio, etc."
Course Programme
Timings are subject to slight changes on the day (start time will remain the same)
Please note this course will run in UK timezone.
Day 1 |
|
| 9.00 | Welcome, Introductions and Course Objectives Why Companies manage by process. |
| 10.00 | Exercise 1 - First Steps Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. |
| 10.30 | Exercise 1 - Feedback |
| 10.45 | Break |
| 11.00 | Mapping Processes The stages involved in mapping processes including how to construct a SIPOC chart. |
| 11.45 | Exercise 2 - Mapping A Process A first opportunity to practice your new process mapping skills. |
| 12.30 | Exercise 2 - Feedback |
| 13.00 | Lunch |
| 14.00 | What Makes A Good SOP? |
| Exercise 3 - Discussion of Options for Format, Structure and Layout | |
| 14.45 | Exercise 3 - Feedback |
| 15.15 | Break |
| 15.30 | Exercise 4 - SOPs using Process Mapping |
| 16.15 | Exercise 4 - Feedback |
| 16.30 | Exercise 5 - Key SOP Writing Considerations |
| 16.45 | Exercise 5 - Feedback |
| 17.00 | Close of day |
Day 2 |
|
| 9.00 | Review of Day 1 |
| 9.15 | Using Metrics Selecting and using metrics to monitor and improve processes |
| 10.00 | Exercise 6 - Practice in Process Mapping Creating Process Maps from multi-source information |
| 10.45 | Exercise 6 - Feedback |
| 11.00 | Break |
| 11.15 | Common Pitfalls Common problems and tips for good Process Mapping |
| 11.45 | Demonstration of Process Mapping on a PC |
| 12.15 | End of Session Wrap-up and Q&A |
| 12.30 | Lunch |
| 13.30 | Exercise 7 - Mind Mapping followed by feedback |
| 15.00 | Break |
| 15.15 | Exercise 8 - Using Process Maps to write an SOP followed by feedback Applying your process mapping skills as part of writing an SOP |
| 15.45 | Course Review and Follow-up |
| 16.00 | Close of course |
Course Material
This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.
Please note this course will run in UK timezone.
The advantages of this include
- Ability for delegates to keep material on a mobile device
- Ability to review material at any time pre and post course
- Environmental benefits – less paper being used per course
- Access to an online course group to enhance networking
You will need a stable internet connection, a microphone and a webcam.
Recommended Products
Booklets
Management of the Training and Competency of Personnel in GxP and Research Environments
Courses
P05 Good Laboratory Practice for Study Directors, Principal Investigators, Study Staff and Management
P08 The Auditing Course
P32 Process Mapping and SOP Writing
P34 Practical Approach to Auditing Systems and Processes
RP02 Good Clinical Practice Auditing - Principles and Practice REMOTE LEARNING
RP05 Good Laboratory Practice for Study Directors, Principal Investigators, Study Staff and Management REMOTE LEARNING
RP09 The Remote Auditing Course REMOTE LEARNING
RP16 Good Laboratory Practice Refresher and Hot Topics REMOTE LEARNING
RP34 Practical Approach to Auditing Systems and Processes REMOTE LEARNING
