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About us
Process Mapping and Standard Operating Procedure (SOP) Writing
Course Information
This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs.
It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes.
Benefits include:
- Hands-on experience in mapping processes
- An understanding of how process maps can be used to define, communicate and continually improve complex processes
- An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text
- An insight into the preparation of concise and user friendly SOPs.
This course is structured to encourage delegates to:
- Discuss and develop ideas
- Develop a practical approach for creating process maps and writing SOPs
- Understand how to use process maps in SOPs effectively
- Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs.
Is this course for you?
The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.
What will you learn?
- Hands-on experience in mapping processes
- An understanding of how process maps can be used to define, communicate and continually improve complex processes
- An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text
- An insight into the preparation of concise and user friendly SOPs.
By the end of the course you will be able to:
- Create process maps and write clearer more concise SOPs
- Understand how to use process maps in SOPs effectively
- Understand how process mapping can be applied to process improvement and better SOPs.
Tutors
Tutors will be comprised of (click the photos for biographies):
Laura Brown
David Butler
After obtaining a PhD in chemistry Dave worked at the FOM institute in Amsterdam and then the University of Odense in Denmark. He moved into industry as Development Scientist in a scientific instrument company becoming Product Manager and then Operations Manager. In 2003 he moved to HFL Ltd as Quality Manager within a GLP, GCP and ISO17025 laboratory, and subsequently Director of Regulatory Governance within the LGC Group.
Dave is Vice President of Corporate Quality at Alliance Pharma, with responsibility for global GCP, GLP and GMP compliance, Health & Safety and Environmental Management Systems, and global Data Privacy governance. He is the Alliance Pharma Data Protection Officer and HTA license Designated Individual.
He was Chairman of the RQA from 2014-2016 and a member of the British Standards Institute Quality Management and Quality Assurance Procedures committee.
Programme
Please note timings may be subject to alteration.
Day 1
09:00
Welcome, Introductions and Course Objectives
Why Companies manage by process.
10:00
Exercise 1 - First Steps
Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners.
10:30
Exercise 1 - Feedback
10:45
Break
11:00
Mapping Processes
The stages involved in mapping processes including how to construct a SIPOC chart.
11:45
Exercise 2 - Mapping A Process
A first opportunity to practice your new process mapping skills.
12:30
Exercise 2 - Feedback
13:00
Lunch
14:00
Exercise 3 - Discussion of Options for Format, Structure and Layout
What Makes A Good SOP? Discussion of options for format, structure.
14:45
Exercise 3 - Feedback
15:00
Break
15:15
A Case Study example of a good SOP that uses a flow chart / process map
15:30
Exercise 4
Discussion of the content of an SOP using a Process Map
15:35
Exercise 4 - Feedback
15:45
Key Writing Considerations
16:15
Exercise 5
16:45
Exercise 5 - Feedback
17:00
Close of Day
Day 2
09:00
Review of Day 1
09:15
Using Metrics
Selecting and using metrics to monitor and improve processes.
10:00
Exercise 6 - Practice in Process Mapping
Creating Process Maps from multi-source information.
11:00
Break
11:15
Exercise 6 - Feedback
11:45
Common Pitfalls
Common problems and tips for good Process Mapping.
12:15
Demonstration of Process Mapping on a PC
12:45
Lunch
13:30
Exercise 7 - Mind Mapping
14:30
Exercise 7 - Feedback
15:00
Break
15:15
Exercise 8 - Using Process Maps to Write an SOP
Applying your process mapping skills as part of writing an SOP
15:30
Exercise 8 - Feedback
15:45
Course Review and Follow-up
16:00
Close of Course
Extra Information
Course Material
This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.
Please note this course will run in UK timezone.
The advantages of this include:
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Ability for delegates to keep material on a mobile device
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Ability to review material at any time pre and post course
- Environmental benefits – less paper being used per course Access to an online course group to enhance networking.
You will need a stable internet connection, a microphone and a webcam.
Course Material
Course material will be available in PDF format for delegates attending this course. The advantages of this include:
- Ability for delegates to keep material on a mobile device
- Ability to review material at any time pre and post course
- Environmental benefits – less paper being used per course.
The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.
Development Level
Learn
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