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Process Mapping and SOP Writing


If you are wanting to book more than one person onto a course(s) please email courses@therqa.com

For Madingley Hall courses, if you wish to stay for additional nights or double occupancy, please contact the us - courses@therqa.com in the first instance

Course Information

 This course has been designed to make you a confident process mapper and will also help you develop the skills needed to write and produce the content of Standard Operating Procedures (SOPs) using process maps in a regulated environment. 

 If you are involved in activities which would benefit from process mapping, continual process improvement, or writing SOPs, this is the course for you.

 The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.

 Benefits include: 

  • Hands-on experience in mapping processes
  • An understanding of how process maps can be used to define, communicate and continually improve complex processes
  • An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text
  • An insight into the preparation of concise and user friendly SOPs


This course is structured to encourage delegates to: 

  • Discuss and develop ideas
  • Develop a practical approach for creating process maps and writing SOPs
  • Understand how to use process maps in SOPs effectively
  • Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs

Course Tutors

Tutors will be comprised from the list below:

David Butler
Director of Quality, Safety, Health & Environment, LGC Ltd

Laura Brown
Director, Laura Brown Training and Development

Recent Feedback

"I liked the fact that we could practice during the training."

Course Programme

Please note timings may be subject to alteration


Day 1

 9.00 Welcome, Introductions and Course Objectives
Why Companies manage by process.
 10.00 Exercise 1 - First Steps
Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners.
 10.30 Exercise 1 - Feedback 
 10.45 Break
 11.00 Mapping Processes
The stages involved in mapping processes including how to construct a SIPOC chart. 
 11.45 Exercise 2 - Mapping A Process
A first opportunity to practice your new process mapping skills. 
 12.30 Exercise 2 - Feedback 
 13.00 Lunch 
 14.00 What Makes A Good SOP?
   Exercise 3 - Discussion of Options for Format, Structure and Layout
 14.45 Exercise 3 - Feedback
 15.15 Break
 15.30 Exercise 4 - SOPs using Process Mapping
 16.15 Exercise 4 - Feedback
 16.30 Exercise 5 - Key SOP Writing Considerations
 16.45 Exercise 5 - Feedback 
 17.00 Close of day 

Day 2 

 9.00 Review of Day 1
 9.15 Using Metrics 
Selecting and using metrics to monitor and improve processes
10.00 Exercise 6 - Practice in Process Mapping
Creating Process Maps from multi-source information
 10.45  Exercise 6 - Feedback
11.00 Break 
 11.15 Common Pitfalls
Common problems and tips for good Process Mapping 
 11.45 Demonstration of Process Mapping on a PC
12.15 End of Session Wrap-up and Q&A
12.30 Lunch 
 13.30 Exercise 7 - Mind Mapping followed by feedback
 15.00 Break
 15.15 Exercise 8 - Using Process Maps to write an SOP followed by feedback
Applying your process mapping skills as part of writing an SOP 
 15.45 Course Review and Follow-up 
 16.00 Close of course 


Course Material

Following requests from attendees of previous RQA events we are pleased to offer course material in PDF format for delegates attending this course. 

The advantages of this include

  • Ability for delegates to keep material on a mobile device
  • Ability to review material at any time pre and post course
  • Environmental benefits – less paper being used per course

The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.

Additional Requirements
(not included in course fees)

Where the venue is Madingley Hall, accommodation and dinner are available for the dates of the course (we recommend you take this as the location has few nearby facilities). 
If you wish to book additional dates please specify in the ‘accommodation requirements’ box when making your booking and we will check availability with Madingley Hall. Bed and Breakfast is £77*, dinner (three courses with drinks, in the main dining room with other course participants) is £35* (* per night per person) - these can be selected during the booking process.  As part of the booking process we ask for dietary requirements and these will be taken in to consideration by Madingley Hall.  Alternatively bar snacks are available on a pay as you go basis, not bookable through RQA.

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