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Practical Approach to Auditing Systems and Processes


If you are wanting to book more than one person onto a course(s) please email courses@therqa.com

For Madingley Hall courses, if you wish to stay for additional nights or double occupancy, please contact the us - courses@therqa.com in the first instance

Course Information

This well established course will explore key phases of process and system auditing. It will provide guidance on auditing systems and processes at both the global and local organisational level.

This course will assist delegates with:

  • A practical approach for the development and conduct of process and system audits
  • An enhanced understanding of key system audit principles, preparation, design and conduct
  • Increased expertise, efficiency and confidence

This course is structured to encourage delegates to:

  • Discuss and develop ideas
  • Solve specific problems
  • Share knowledge and experiences

By the end of the course delegates will be better able to:

  • Design and plan more effectively to achieve their process and systems audit objectives and add value to their organisation
  • Improve the effectiveness, focus and credibility of the audit programme

Course Tutors

Tutors will be comprised from the list below:

Allison Jack
PVQA Director, GlaxoSmithKline (Course Principal)

Karen Leysen
Associate Director, Johnson & Johnson

Rocio Castellanos
Medical Quality Assurance

Recent Feedback

"I found the exercises to be relevant, useful, and educational. Group work is always a good opportunity to gain information on different viewpoints and practices."
"Very experienced speakers."

CPD Points

14 Points


Course Programme

Please note timings may be subject to alteration


 Day 1

8.50  Registration
 9.00 Welcome and Introductions, Expectations/Challenges/Experiences
A discussion to explore the range of approaches to the conduct of systems audit. 
 9.30 Introducing Systems Audit
What is a system?
Why conduct system audits?
Advantages, disadvantages and challenges. 
 10.20  Break
 10.35 Systems Audit Design and Planning
Identifying the customer, setting objectives, development of the audit plan and audit tools, plans for the audit report. 
 12.00 Designing System Audit Tools 
 12.45  Lunch
 13.30 System Audit Plan - Exercise 
 14.00 Introduction to Case Studies
The objectives of the case studies are defined and process and outputs described. 
 14.15 Case Studies - Session 1
A first opportunity for work on case studies.  Defining objectives and scope and understanding the requirements of the audit client. 
 15.00 Break 
 15.20 Case Studies - Session 1 continued 
 16.30 Case Studies - Feedback 
 17.00 Close of day 

Day 2 

 9.00  A Simple System Audit Example - Introduction
The objectives of the case studies are defined and process and outputs described.
 9.10 Case Studies - Session 2 - A Simple System Audit Example
An example of system audit applied to a simple system.
10.30 Break 
 10.45 A Simple System Audit Example - Case Study Feedback 
11.30  Strategy
Audit programme planning.
12.15 Lunch 
 13.00  Case Studies - Session 3
Work on delegate's case studies.
 14.30 Break 
 14.45 Case Studies - Session 3 - Feedback 
 15.15 Closing remarks 
15.30 Close of course


Course Material

Following requests from attendees of previous RQA events we are pleased to offer course material in PDF format for delegates attending this course. 

The advantages of this include

  • Ability for delegates to keep material on a mobile device
  • Ability to review material at any time pre and post course
  • Environmental benefits – less paper being used per course

The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.


Additional Requirements
(not included in course fees)

Where the venue is Madingley Hall, accommodation and dinner are available for the dates of the course (we recommend you take this as the location has few nearby facilities). 
If you wish to book additional dates please specify in the ‘accommodation requirements’ box when making your booking and we will check availability with Madingley Hall. Bed and Breakfast is £77*, dinner (three courses with drinks, in the main dining room with other course participants) is £35* (* per night per person) - these can be selected during the booking process.  As part of the booking process we ask for dietary requirements and these will be taken in to consideration by Madingley Hall.  Alternatively bar snacks are available on a pay as you go basis, not bookable through RQA.

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