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RQA Certification Scheme Terms and Conditions

By purchasing online you are agreeing to these terms and conditions.

We may modify these terms and conditions at any time by publishing the revisions on the website.*


Payment Card Industry Data Security Standard (PCI DSS) Compliant.

Online bookings have the choice of paying immediately by credit/debit card, nominating somebody else to pay on your behalf or requesting an invoice for all other payment methods.

Invoices must be paid no more than 30 days from the invoice date unless stated otherwise.

Currency and Exchange Rate

You may book in GBP, USD or Euros and the default currency will be selected by our website according to your location, but can be altered if you choose. RQA exchange rates used are based on those published by The Financial Times and will be updated regularly. 


The member rate is available as a concession to those working in relevant charities and academic institutions or for the National Health Service. If you are unsure whether you qualify for this concession please contact rqacert@therqa.com.


Quoted fees exclude VAT which is chargeable in the UK and EU.

From 1st January 2015, the VAT rules around the sales of digital services from a UK business to a consumer in the EU changed. The place of taxation for sales made to private individuals and non-business entities in the EU will be determined by the location of the consumer. Please see the details below to work out if you should be paying VAT or not:

UK Participants - VAT will be charged at the standard rate. Please choose the 'including VAT' option

EU Participants, working for non-VAT registered companies – Payment will include sales tax. RQA will pay the relevant taxes to your local authority using the VAT MOSS scheme. Please choose the 'including EU VAT' option and provide your Bank address as additional proof of your location.

EU Participants, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT. Please choose the 'excluding VAT' option

Non-EU Participants – VAT will not be charged. Please choose the 'excluding VAT' option.

Please contact finance@therqa.com for further information if required.


Once purchased, registration for the RQA Certification Scheme exam cannot be cancelled and may not be transferred to other individuals.

Corporate Discounts for Multiple Certifications

Details on pricing and purchasing multiple certifications for your organisation or a group of individuals can be found here.

Spare certifications can be purchased at the discounted rate and assigned at a later date, however, you will be invoiced for all candidates and spare certifications at the time of booking. Certifications are purchased or assigned later per named candidate and leaving candidates will not be refunded. 

Discounted multiple certifcations are not available to book online. For bookings and enquiries please email rqacert@therqa.com.

Intellectual Property/Copyright

The copyright in the material covered by the assessments, together with the design, text and graphics and all software compilation belong to RQA. All rights are reserved. None of this material may be reproduced or redistributed without RQA's written permission. 

Exclusions of Liability

RQA will use reasonable endeavours to ensure that the data in the assessments and body of knowlegde is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained in the assessments and body of knowlegde. We do not guarantee that the information will be fault free and do not accept liability for any errors or omissions.

We do not give any warranty that the website is free from viruses or anything else, which may have a harmful effect on any technology. RQA makes no representation whatsoever regarding the content of any other websites, which you may access from the body of knowlegde. A link to a non-RQA website does not mean that RQA endorses or accepts any responsibility for the content or use of such websites.

For further information on the RQA Certification Scheme certification please email rqacert@therqa.com.

*Last amended 2nd November 2021


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