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eLearning Terms and Conditions

By purchasing online you are agreeing to these terms and conditions.

We may modify these terms and conditions at any time by publishing the revisions on the website.*

Please note that payment is required before access to elearning is sent via email. 

Access to Courses

We will endeavour to allow uninterrupted access to your eLearning material, but access to the courses may be suspended, restricted or terminated at any time. We reserve the right to change, modify, substitute or remove without notice any information in the material from time to time.

Single Course Purchases:  You will have access to the courses you have purchased indefinitely from the date of purchase.  Assessment access is given from 12 months from the date of purchase.

eLearning Passport:  You will have access to all courses and assessments you have purchased for 12 months from the date of purchase.

Intellectual Property/Copyright

The copyright in the material contained in the courses, together with the design, text and graphics and all software compilation belong to RQA. All rights are reserved. None of this material may be reproduced or redistributed without RQA's written permission. You may, however, download or print a single copy for your own non-commercial viewing.

If you download the course material from our site, all the material and data are deemed to be licensed to you by RQA, for your personal, non-commercial use only. RQA does not transfer either the title or the intellectual property rights of the course and RQA retains full and complete title to the courses as well as all the intellectual property rights therein. You may not sell, redistribute or reproduce or convert any of the material. RQA owns all trademarks and logos and you may not copy or use them in any manner.

Exclusions of Liability

RQA will use reasonable endeavours to ensure that the data in the courses is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained in the courses. We do not guarantee that the material will be fault free and do not accept liability for any errors or omissions.

We do not give any warranty that the website is free from viruses or anything else, which may have a harmful effect on any technology. RQA makes no representation whatsoever regarding the content of any other websites, which you may access from the courses. A link to a non-RQA website does not mean that RQA endorses or accepts any responsibility for the content or use of such websites.


Payment Card Industry Data Security Standard (PCI DSS) Compliant.

Online bookings have the choice of paying immediately by credit/debit card, nominating somebody else to pay on your behalf or requesting an invoice for all other payment methods.

Invoices must be paid no more than 30 days from the invoice date unless stated otherwise.

Currency and Exchange Rate

You may book in GBP, USD or Euros and the default currency will be selected by our website according to your location, but can be altered if you choose. RQA exchange rates used are based on those published by The Financial Times and will be updated regularly. 


Quoted fees exclude VAT which is chargeable in the UK and EU.

From 1st January 2015, the VAT rules around the sales of digital services from a UK business to a consumer in the EU changed. The place of taxation for sales made to private individuals and non-business entities in the EU will be determined by the location of the consumer. Please see the details below to work out if you should be paying VAT or not:

UK Participants - VAT will be charged at the standard rate. Please choose the 'including VAT' option

EU Participants, working for non-VAT registered companies – Payment will include sales tax. RQA will pay the relevant taxes to your local authority using the VAT MOSS scheme. Please choose the 'including EU VAT' option and provide your Bank address as additional proof of your location.

EU Participants, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT. Please choose the 'excluding VAT' option

Non-EU Participants – VAT will not be charged. Please choose the 'excluding VAT' option.

Please contact finance@therqa.com for further information if required.


Courses purchased cannot be cancelled and may not be transferred to other individuals.


RQA Members should access their purchased courses with their existing membership number and password.

Non RQA members should register for online purchasing after clicking the 'buy now' link. Non members use their email address and password to gain access to their courses.

Your login details are the methods used by us to identify you and so are very important. You are responsible for any payments due for services accessed through the website by anyone using your password details. Any information regarding someone using your password details should be advised to the RQA office immediately.

Corporte eLearning

Details on pricing and purchasing multi-user corporate licences can be found here.

Spare licences can be purchased at the discounted rate and assigned at a later date, however, you will be invoiced for all participants and spare licences at the time of booking. Courses are purchased or assigned later per named participant and leaving participants will not be refunded. 

Multi-user licences are not available to book online. For bookings and enquiries please email elearning@therqa.com.


For further information on eLearning please email elearning@therqa.com.

*Last amended 11th July 2022


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