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Frequently Asked Questions

Payment

Q. How do I purchase a course?

A. To purchase your course online just follow the link. Online purchases can either be paid for immediately by credit/debit card, you can nominate somebody else to pay on your behalf, or an invoice can be requested. RQA Members login using their existing membership number and password. Non RQA Members must register their details first.

Q. Do I have to pay VAT?

A. Quoted fees exclude VAT chargeable in the UK and EU.

Please see the details below to work out if you should be paying VAT or not:

UK Participants - VAT will be charged at the standard rate. Please choose the 'including VAT' option

EU Participants, working for non-VAT registered companies – VAT will be charged at the standard rate. 

EU Participants, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT. 

Non-EU Participants – VAT will not be charged. 

Please contact finance@therqa.com for further information if required.

Access

Q. How do I access the courses I have paid for?

A. On completing the online purchase process you will have immediate access to your course. Please click 'My eLearning' at the top of the page. 

Q. How long do I have access to my purchased course?

A. You have access to the courses you have purchased indefinately.  Access to the assessment will be for a 12-month period from the date of purchase.

Q. Do I have to complete a course in one go?

A. No, you can visit it at anytime, wherever you are. Each course is made up of a number of individual modules which enables you to complete it in your own time and at times convenient to you.

Q. How will I know when my 12-month assessment licence expires?

A. We will send you an email before your assessment is about to expire offering you the opportunity to re-purchase.  Please ensure your contact details are always kept up to date to ensure you receive this email.

Q. Is my purchased course transferable?

A. No. Your course cannot be transferred to anyone else.

For Corporate licences please contact the RQA office.

Q. What if I forget my RQA login details?

A. If you forget your RQA login details please go to the RQA website and click on 'My Account', My Details then change password.

Q. I have purchased the course online but cannot access the course?

A. Please contact the RQA office on: elearning@therqa.com or by calling +44 (0) 1473 221411

Certificate

Q. Do I receive a certificate?

A. Yes. A Certificate of Participation will be available to you from the eLearning pages one week after purchasing the course. You need to login to receive your certificate.

If you have purchased an 'An Introduction to GCP' or 'An Introduction to GLP' you will receive a certificate in PDF format once you have successfully passed the assessment.

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