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Process Mapping and Using Maps in Standard Operating Procedures Writing

Course Information

 This course has been designed to make you a confident process mapper and will also help you develop the skills needed to write and produce the content of Standard Operating Procedures (SOPs) using process maps in a regulated environment. 

 If you are involved in activities which would benefit from process mapping, continual process improvement, or writing SOPs, this is the course for you.

 The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.

 Benefits include: 

  • Hands-on experience in mapping processes
  • An understanding of how process maps can be used to define, communicate and continually improve complex processes
  • An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text
  • An insight into the preparation of concise and user friendly SOPs

 

This course is structured to encourage delegates to: 

  • Discuss and develop ideas
  • Develop a practical approach for creating process maps and writing SOPs
  • Understand how to use process maps in SOPs effectively
  • Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs

Course Tutors

Tutors will be comprised from the list below:

David Butler
Director of Quality, Safety, Health & Environment, LGC Ltd

Laura Brown
Director, Laura Brown Training and Development

Course Material

Following requests from attendees of previous RQA events we are pleased to offer course material in PDF format for delegates attending this course. 

The advantages of this include

  • Ability for delegates to keep material on a mobile device
  • Ability to review material at any time pre and post course
  • Environmental benefits – less paper being used per course

The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.

Additional Requirements
(not included in course fees)

Accommodation is available at Madingley Hall for the dates of the course. If you wish to book alternative dates please specify in the ‘accommodation requirements’ box when making your booking and we will check availability with Madingley Hall.

Course Programme

Please note timings may be subject to alteration

 

Day 1 - Process Mapping 

 9.00 Welcome, Introductions and Course Objectives
Why Companies manage by process.
 10.00 Exercise 1 - First Steps
Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners.
 10.30 Exercise 1 - Feedback 
 10.45 Break
 11.00 Mapping Processes
The stages involved in mapping processes including how to construct a SIPOC chart. 
 11.45 Exercise 2 - Mapping A Process
A first opportunity to practice your new process mapping skills. 
 12.30 Exercise 2 - Feedback 
13.00  Lunch 
 13.45 Using Metrics
Selecting and using metrics to monitor and improve processes. 
 14.30 Exercise 3 - Practice in Process Mapping
Creating Process Maps from multi-source information.
 15.15 Exercise 3 - Feedback 
 15.30 Break 
 15.45 Common Pitfalls 
Common problems and tips for good Process Mapping.
 16.15 Demonstration of Process Mapping on a PC 
 16.45 End of Day Wrap-up and Q&A 
 17.00 Close of day 
 

Day 2 - SOP Writing 

 9.00 Review of Day 1
 9.15 What Makes A Good SOP? 
10.00 Exercise 4 - Discussion of Options for Format, Structure, Level of Details of SOPs and the Use of Process Maps for SOP Writing
A case study example of good SOP which uses a flow chart/process map.
 10.45 Exercise 4 - Feedback 
11.00 Break 
 11.15 Preparing the content of an SOP Using a Mind Map Process 
 11.30 Exercise 5 - Mind Mapping Exercise 
11.45 Exercise 5 - Feedback 
 12.00 Process Maps to Complement the Text for SOPs 
 12.15 Exercise 6 - How to Use Process Maps to Prepare SOPs and Improvement Opportunities 
 12.45 Exercise 6 - Feedback 
 13.00 Lunch 
14.00  Exercise 7 - Using Process Maps to Write an SOP
Applying your process mapping skills as a part of writing an SOP.
 15.00 Break 
 15.15 Exercise 7 - Feedback 
 15.30 Course Review and Follow-up 
 16.00 Close of course 

 

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