This course has been designed to make you a confident process mapper and will also help you develop the skills needed to write and produce the content of Standard Operating Procedures (SOPs) using process maps in a regulated environment.
If you are involved in activities which would benefit from process mapping, continual process improvement, or writing SOPs, this is the course for you.
The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.
This course is structured to encourage delegates to:
Tutors will be comprised from the list below:
Director of Quality, Safety, Health & Environment, LGC Ltd
Director, Laura Brown Training and Development
Following requests from attendees of previous RQA events we are pleased to offer course material in PDF format for delegates attending this course.
The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.
Accommodation is available at Madingley Hall for the dates of the course. If you wish to book alternative dates please specify in the ‘accommodation requirements’ box when making your booking and we will check availability with Madingley Hall.
Please note timings may be subject to alteration
Day 1 - Process Mapping
|9.00||Welcome, Introductions and Course Objectives
Why Companies manage by process.
|10.00||Exercise 1 - First Steps
Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners.
|10.30||Exercise 1 - Feedback|
The stages involved in mapping processes including how to construct a SIPOC chart.
|11.45||Exercise 2 - Mapping A Process
A first opportunity to practice your new process mapping skills.
|12.30||Exercise 2 - Feedback|
Selecting and using metrics to monitor and improve processes.
|14.30||Exercise 3 - Practice in Process Mapping
Creating Process Maps from multi-source information.
|15.15||Exercise 3 - Feedback|
Common problems and tips for good Process Mapping.
|16.15||Demonstration of Process Mapping on a PC|
|16.45||End of Day Wrap-up and Q&A|
|17.00||Close of day|
Day 2 - SOP Writing
|9.00||Review of Day 1|
|9.15||What Makes A Good SOP?|
|10.00||Exercise 4 - Discussion of Options for Format, Structure, Level of Details of SOPs and the Use of Process Maps for SOP Writing
A case study example of good SOP which uses a flow chart/process map.
|10.45||Exercise 4 - Feedback|
|11.15||Preparing the content of an SOP Using a Mind Map Process|
|11.30||Exercise 5 - Mind Mapping Exercise|
|11.45||Exercise 5 - Feedback|
|12.00||Process Maps to Complement the Text for SOPs|
|12.15||Exercise 6 - How to Use Process Maps to Prepare SOPs and Improvement Opportunities|
|12.45||Exercise 6 - Feedback|
|14.00|| Exercise 7 - Using Process Maps to Write an SOP
Applying your process mapping skills as a part of writing an SOP.
|15.15||Exercise 7 - Feedback|
|15.30||Course Review and Follow-up|
|16.00||Close of course|
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