This course has been designed to make you a confident process mapper and will also help you develop the skills needed to write and produce the content of Standard Operating Procedures (SOPs) using process maps in a regulated environment.
If you are involved in activities which would benefit from process mapping, continual process improvement, or writing SOPs, this is the course for you.
The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.
Benefits include:
This course is structured to encourage delegates to:
Tutors will be comprised from the list below:
David Butler
Director of Quality, Safety, Health & Environment, LGC Ltd
Laura Brown
Director, Laura Brown Training and Development
"The course offers a number of opportunities for hands-on experience with process mapping."
"Loved his presentations, very clear and easy to follow. Also easy to keep paying attention because of personal anecdotes. Also very insightful in de process mapping and company workflows."
"It was helpful to review some real life examples as part of the course materials and also hear from other participants how this works in their organisations."
Timings are subject to slight changes on the day (start time will remain the same)
Please note this course will run in UK timezone.
Day 1 - Process Mapping |
|
9.00 | Welcome, Introductions and Course Objectives Why Companies manage by process. |
10.00 | Exercise 1 - First Steps Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. |
10.30 | Exercise 1 - Feedback |
10.45 | Break |
11.00 | Mapping Processes The stages involved in mapping processes including how to construct a SIPOC chart. |
11.45 | Exercise 2 - Mapping A Process A first opportunity to practice your new process mapping skills. |
12.30 | Exercise 2 - Feedback |
13.00 | Lunch |
13.45 | Using Metrics Selecting and using metrics to monitor and improve processes. |
14.30 | Exercise 3 - Practice in Process Mapping Creating Process Maps from multi-source information. |
15.15 | Exercise 3 - Feedback |
15.30 | Break |
15.45 | Common Pitfalls Common problems and tips for good Process Mapping. |
16.15 | Demonstration of Process Mapping on a PC |
16.45 | End of Day Wrap-up and Q&A |
17.00 | Close of day |
Day 2 - SOP Writing |
|
9.00 | Review of Day 1 |
9.15 | What Makes A Good SOP? |
10.00 | Exercise 4 - Discussion of Options for Format, Structure, Level of Details of SOPs and the Use of Process Maps for SOP Writing A case study example of good SOP which uses a flow chart/process map. |
10.45 | Exercise 4 - Feedback |
11.00 | Break |
11.15 | Preparing the content of an SOP Using a Mind Map Process |
11.30 | Exercise 5 - Mind Mapping Exercise |
11.45 | Exercise 5 - Feedback |
12.00 | Process Maps to Complement the Text for SOPs |
12.15 | Exercise 6 - How to Use Process Maps to Prepare SOPs and Improvement Opportunities |
12.45 | Exercise 6 - Feedback |
13.00 | Lunch |
14.00 | Exercise 7 - Using Process Maps to Write an SOP Applying your process mapping skills as a part of writing an SOP. |
15.00 | Break |
15.15 | Exercise 7 - Feedback |
15.30 | Course Review and Follow-up |
16.00 | Close of course |
This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.
Please note this course will run in UK timezone.
You will need a stable internet connection, a microphone and a webcam.
Management of the Training and Competency of Personnel in GxP and Research Environments
P05 Good Laboratory Practice for Study Directors, Principal Investigators, Study Staff and Management
P08 The Auditing Course
P32 Process Mapping and SOP Writing
P34 Practical Approach to Auditing Systems and Processes
RP02 Good Clinical Practice Auditing - Principles and Practice REMOTE LEARNING
RP05 Good Laboratory Practice for Study Directors, Principal Investigators, Study Staff and Management REMOTE LEARNING
RP09 The Remote Auditing Course REMOTE LEARNING
RP16 Good Laboratory Practice Refresher REMOTE LEARNING
RP34 Practical Approach to Auditing Systems and Processes REMOTE LEARNING