This course has been designed to make you a confident process mapper and will also help you develop the skills needed to write and produce the content of Standard Operating Procedures (SOPs) using process maps in a regulated environment.
If you are involved in activities which would benefit from process mapping, continual process improvement, or writing SOPs, this is the course for you.
The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.
This course is structured to encourage delegates to:
Tutors will be comprised from the list below:
Director of Quality, Safety, Health & Environment, LGC Ltd
Director, Laura Brown Training and Development
"I found the process mapping very interesting and I can see how I will be able to introduce these skills in to my work."
"It was clear by breaking down processes in to flow diagrams and SIPOC charts how this can make them much clearer to understand."
Timings are subject to slight changes on the day (start time will remain the same)
Day 1 - Process Mapping
|9.00||Welcome, Introductions and Course Objectives
Why Companies manage by process.
|10.00||Exercise 1 - First Steps
Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners.
|10.30||Exercise 1 - Feedback|
The stages involved in mapping processes including how to construct a SIPOC chart.
|11.45||Exercise 2 - Mapping A Process
A first opportunity to practice your new process mapping skills.
|12.30||Exercise 2 - Feedback|
Selecting and using metrics to monitor and improve processes.
|14.30||Exercise 3 - Practice in Process Mapping
Creating Process Maps from multi-source information.
|15.15||Exercise 3 - Feedback|
Common problems and tips for good Process Mapping.
|16.15||Demonstration of Process Mapping on a PC|
|16.45||End of Day Wrap-up and Q&A|
|17.00||Close of day|
Day 2 - SOP Writing
|9.00||Review of Day 1|
|9.15||What Makes A Good SOP?|
|10.00||Exercise 4 - Discussion of Options for Format, Structure, Level of Details of SOPs and the Use of Process Maps for SOP Writing
A case study example of good SOP which uses a flow chart/process map.
|10.45||Exercise 4 - Feedback|
|11.15||Preparing the content of an SOP Using a Mind Map Process|
|11.30||Exercise 5 - Mind Mapping Exercise|
|11.45||Exercise 5 - Feedback|
|12.00||Process Maps to Complement the Text for SOPs|
|12.15||Exercise 6 - How to Use Process Maps to Prepare SOPs and Improvement Opportunities|
|12.45||Exercise 6 - Feedback|
|14.00|| Exercise 7 - Using Process Maps to Write an SOP
Applying your process mapping skills as a part of writing an SOP.
|15.15||Exercise 7 - Feedback|
|15.30||Course Review and Follow-up|
|16.00||Close of course|
This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.
You will need a stable internet connection, a microphone and a webcam.
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