This course has been designed to make you a confident process mapper. You will be able to apply this new skill to describe and communicate processes and use mapping as a technique for process improvement.
If you are involved in writing Standard Operating Procedures (SOPs) or protocols, managing their implementation, planning or conducting process audits, generating or utilising process performance metrics, solving problems and continual process improvement, this is the course for you.
The course is designed for all those with responsibility for managing, documenting, implementing or auditing, projects, processes and SOPs. It assumes no prior experience or skills in process mapping.
The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation.
Director of Quality, LGC Group
Corporate Compliance Manager UK/Ireland, Bayer Plc
"Both of the tutors were wonderful. They have created a really open and pleasant
atmosphere for everybody to work together. They have excellent knowledge of the
topic. I want to thank both for the great job!"
Following requests from attendees of previous RQA events we are pleased to offer course material in PDF format for delegates attending this course.
The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.
Accommodation is available at Madingley Hall for the dates of the course. If you wish to book alternative dates please specify in the ‘accommodation requirements’ box when making your booking and we will check availability with Madingley Hall.
Please note there is no accommodation and dinner available on 26 June as the allocation is fully booked.
8.50 Welcome, Introduction and Course Objectives Why Companies Manage by Process
9.45 Exercise 1 – First Steps
Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners are explored
10.15 Exercise 1 - Feedback
11.00 Mapping Key Processes
The states involved in mapping processes including how to construct a SIPOC chart and use it to identify areas of risk at process interfaces
11.30 Exercise 2 - Mapping a Key Process
A first opportunity to practice your process mapping skills
12.15 Exercise 2 – Feedback
13.45 A Framework for Process Based Management
How processes relate to business systems. Setting up robust systems
14.30 Using Process Maps in Audits
Process mapping in audit preparation and in the recording of audit evidence is explored
15.00 Exercise 3 – Auditor’s Process Map
Developing a process map as an audit checklist and audit record
15.45 Exercise 3 - Feedback
16.15 Assessing Processes
How good are the processes themselves?
17.00 Close of day
17.00 - 17.30 Optional demonstration of process mapping on a PC
9.00 Review of Day 1
9.15 Setting Useful Metrics
Selecting and using metrics. Value stream mapping
10.00 Exercise 4 - Setting and Monitoring Performance Metrics
Assigning meaningful metrics to the process maps you have developed in previous exercises
10.45 Exercise 4 - Feedback
11.00 Statistical Process Control
Monitoring process performance using metrics. Links to Six Sigma
11.45 Process Maps and Continual Improvement
How to use process maps to identify problems and improvement opportunities
13.15 Exercise 5 - Problem Solving Using Process Maps
Applying your process mapping skills in a problem-solving scenario
14.00 Exercise 5 – Feedback
15.00 Layering Process Maps
An explanation of how process maps can be used to flow down business objectives and metrics in the organisation
15.30 Course Review and Follow-up
16.00 Close of course