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Terms and Conditions


We will endeavour to allow uninterrupted access to your CPD material, but access may be suspended, restricted or terminated at any time. We reserve the right to change, modify, substitute or remove without notice any information in the material from time to time. You will have access for a 12 month period from the date of purchase/renewal.

Intellectual Property/Copyright

The copyright in the material, together with the design, text and graphics and all software compilation belong to RQA. All rights are reserved. None of this material may be reproduced or redistributed without RQA's written permission. You may, however, download or print a single copy for your own non-commercial viewing.

If you download the material from our site, all the material and data are deemed to be licensed to you by RQA, for your personal, non-commercial use only. RQA does not transfer either the title or the intellectual property rights of the scheme and RQA retains full and complete title to the scheme as well as all the intellectual property rights therein. You may not sell, redistribute or reproduce or convert any of the material. RQA owns all trademarks and logos and you may not copy or use them in any manner.

Exclusions of Liability

The RQA will use reasonable endeavours to ensure that the data is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained. We do not guarantee that the material will be fault free and do not accept liability for any errors or omissions.

We do not give any warranty that the website is free from viruses or anything else, which may have a harmful effect on any technology. RQA makes no representation whatsoever regarding the content of any other websites, which you may access through the scheme. A link to a non-RQA website does not mean that RQA endorses or accepts any responsibility for the content or use of such websites.


Quoted fees exclude VAT which is chargeable in the UK and EU.

From 1st January 2015, the VAT rules around the sales of digital services from a UK business to a consumer in the EU will change. From this date forwards the place of taxation for sales made to private individuals and non-business entities in the EU will be determined by the location of the consumer. Please see the details below to work out if you should be paying VAT or not:

UK Participants - VAT will be charged at the standard rate. Please choose the 'including VAT' option

EU Participants, working for non-VAT registered companies – Payment will include sales tax. RQA will pay the relevant taxes to your local authority using the VAT MOSS scheme. Please choose the 'including EU VAT' option and provide your Bank address as additional proof of your location.

EU Participants, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT. Please choose the 'excluding VAT' option

Non-EU Participants – VAT will not be charged. Please choose the 'excluding VAT' option.

Please contact finance@therqa.com for further information if required.


Once the scheme has been purchased it cannot be cancelled and may not be transferred to other individuals.


Members should gain access to the CPD members area by logging in with their existing membership number and password.

Your login details are the methods used by us to identify you and so are very important. You are responsible for any payments due for services accessed through the website by anyone using your password details. Any information regarding someone using your password details should be advised to the RQA office immediately.


We may modify these terms and conditions at any time by publishing the modified terms and conditions on the website.

Frequently Asked Questions

Q. What if I forget my RQA login details?

A. If you forget your RQA login details please go to the RQA website and click on 'My Account', then 'Change Personal Details' and follow the forgotten password instructions.

Q. Do I receive a certificate?

A. Yes. A certificate will be emailed to you after you pass each assessment and when applicable, your Level I Auditor certificate will be posted along with your logbook.