Jump to content

USA and Canada Regional Forums - Terms and Conditions

By booking online you are agreeing to these terms and conditions.

We may modify these terms and conditions at any time by publishing the revisions on the website*.

Making a booking

If you would like to make a booking please click ‘book now’ on the event page. When you have completed the booking process you will receive an automatic email which confirms that your booking has been received (but does not guarantee availability).

You will always receive a confirmation email from RQA - if you do not receive this within 5 working days of making your booking please email regionalforums@therqa.com immediately.

Programme and Tutor/Speaker alterations

All regional forum programmes and tutors/speakers are correct at the time of producing these pages. Due to unforeseen circumstances, occasionally it is necessary to make alterations to presenters and programme content.

Special requirements

If you have any special needs or requirements, please ensure they are detailed clearly when you make your booking. Alternatively, please contact the RQA office to discuss further.

Dress code

The suggested dress code is smart casual.


Payment Card Industry Data Security Standard (PCI DSS) Compliant.

Online bookings have the choice of paying immediately by credit/debit card or requesting an invoice for all other payment methods.

Invoices must be paid thirty days from the invoice date, or before the start of the regional forum, whichever is the soonest.


The member rate is available as a concession to those working in relevant charities and academic institutions or for the National Health Service (or equivalent). If you are unsure whether you qualify for this concession please contact regionalforums@therqa.com.

Cancellation procedures

Cancellation by delegates

Regional forums cannot be cancelled at any time, we can however offer substitutions at any time. Please note that payment of event fees will still be due on unpaid invoices regardless of delegate attendance.

Cancellation by RQA

Events may be cancelled if bookings fail to meet minimum numbers. In such circumstances all regional forum fees and accommodation/catering fees (if booked direct through RQA) will be refunded.


Delegates may be substituted at any time.  Where substitution takes place less than three weeks before the start of an event a $85 administration fee will be charged.


The transfer of delegates from one event date to another or from one event to a different event will be treated as a cancellation of the original booking and a separate new event booking. As such all transfers will be subject to the terms and conditions set out under ‘Cancellation by delegates’ above.

What is and isn't included in your event booking:

All event fees include:

  • Presentations
  • Workshops and/or Discussions
  • Delegate Materials
  • Coffee and tea
  • Lunch if listed on the event programme

Event fees do not include any accommodation or evening meals.

You will note that, where applicable, the costs for accommodation and/or dinners are detailed on the relevant event pages. Prices charged for accommodation and/or dinners booked directly with RQA cover the amount RQA is charged for the provision.

Terms and conditions for accommodation bookings made with a venue directly will vary, please check for details of these when booking.


* Last amended 26 January 2017